AceInfo Solutions, Inc.

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Tier II & III Project Manager/Engineer Operations II & III

Tier II & III Project Manager/Engineer Operations II & III

Job Location 
Regular Full-Time
Position Duration 
Ability to obtain a SECRET or currently hold a SECRET clearance

More information about this job


Ace Info Solutions, Inc. (AceInfo) is a mid-size federal contracting firm with a focused vision: empower our clients, challenge our employees, and grow our business. Founded in December 2000, and employs over 550 professionals. We have a deep commitment to ensuring quality and customer satisfaction with a mature corporate infrastructure, strong management and quality practices. AceInfo is prime on 95% of our contracts, is headquartered in Reston VA, and has geographically dispersed office locations throughout the country, to include: Kearneysville, WV; Chesapeake, VA; Fort Collins, CO; Boulder, CO; Quantico, VA; Kansas City, MO; Bowie, MD; multiple Washington, DC Metropolitan locations, and project presence in 23 states in all time zones. We offer excellent benefits and salary packages including free medical/dental/life insurance premiums for staff members.


AceInfo does provide relocation for internal employees and external candidates, within 50 miles (minimum) of work location. 



AceInfo is currently seeking a Tier II & III Project Manager to support our upcoming federal project, in Washington, DC.  


Program Overview: 


The Program enables the sharing of information across the organization’s components’ Partners and other Government Agencies to include shared internet, intranet, and extranet services. Program and Project Management, Enterprise Architecture and Engineering, Engineering Operational Support (Tier II and Tier III support level,) and the Enterprise Operations Center (Tier I support level). The Program and Project Management functional area is responsible for the performance of the program and project management support, program and project reporting activities, project artifact development, artifact organization and configuration management. The Engineering Operational Tier II-III Support functional area is responsible for the operations, maintenance, management, change request management, and break-fix of the network infrastructure. The Enterprise Operations Center functional area is responsible for the continuous (24 hours, 365 days a year) monitoring, analysis, restoration, troubleshooting, escalation, coordination, and reporting of operational information concerning infrastructure.


  • The Engineering Operations will be responsible for Tier II & Tier III services that can be categorized in the following major functional areas:
  • Configuration Management: automated configuration changes in real time
  • Performance Management: Observance of Service Level Agreements (SLAs)/Service Level Objectives (SLOs) and Standard Operating Procedures (SOPs) and support to capacity planning with network data
  • Documentation and Reporting: as needed for Tiers II & III, escalation and reporting
  • The Engineering Operational Tier II-III Support functional area is responsible for the operations, maintenance, management, change request management, and break-fix of the network infrastructure. Tier II support model is 24x365 (24 hours, 365 days a year) and Tier III support model is normal business hours, with after-hours on-call support. For an additional description of the work requirements for the Engineering Operational Tier II-III Support functions
  • Operating and maintaining the entire wide area network, continuously adhering to the approved architectural and engineering design strategy and better-than-expected performance metrics for the production network infrastructure via tiered support activities for efficient operation and maintenance.
  • Managing a Tier II model of 24x365 support
  • Managing a Tier III model of 8x5x40 hours support, with after hours on-call support.
  • Maintaining close coordination with the Enterprise Operations Center, and the Program and Project management functional areas, to ensure the production network infrastructure continues to operate at a high availability level.
  • Performing all approved network or infrastructure changes and engages in troubleshooting escalations in support of the Network Operations Center (NOC) and its mission.



Minimum Requirements:

  • Bachelor's Degree in IT related field
  • Cisco Certified Network Associate (CCNA)
  • 3+ years OneNet WAN project program management experiednce
  • ITIL certification highly desireable

Network Environment Requirements:


Qualifying candidate must have technical experience in large Wide Area Networks similar in size, complexity, and scope to the contract Wide Area Networks:

  • Wide Area Networks with more than 500 sites throughout the continental US, OCONUS and international locations.
  • Wide Area Networks which transport voice, data, video; Wide Area Networks that have:
    • Planned transition to newer architectures including use of software define networks, cloud services, advanced monitoring, etc.
    • Managed several web-based applications, used by at least 50K customers.
    • Managed more than 5 enterprise-wide services being transported by the WAN, (which are being operated by other vendors and service providers).
    • Facilitated extranet connections to other entities (such as federal, state, local and tribal agencies, as well as non-governmental organizations and private industry).
  • Wide Area Networks which manage more than 50 critical applications, with very critical response times to address real-time technical issue.


Candidate shall have one or more of the following certifications (but not required):


  • Certified Information System Security Professional (CISSP)
  • Global Information Assurance Certification (GIAC)
  • Certified Information Systems Auditor (CISA)

Technologies requirements:


Candidate may be required to possess specific skills and expertise in technologies relevant to their duties to include, but not limited to, the following:

  • Blue Coat Proxy Appliances and Directors
  • BMC Remedy
  • CA Spectrum/eHealth/NetQOS and
  • Cisco (ACE, ASA AnyConnetc VPN, DMVPN, Firewall Appliances/ASA-PIX Firewall/FWSM/CSM, Routing, Switching)
  • Dynatrace
  • F5 Load Balancing
  • HPNA, Network Management Systems Administration
  • Infoblox DNS services
  • JAVA/PERL expertise
  • Juniper routing
  • LAN/WAN connectivity and administration
  • Managed Services
  • McAfee
  • Network and Application Performance Management Systems – Netscout,
  • Network and System security
  • Network design and engineering
  • Palo Alto Enterprise Firewalls
  • ServiceNow
  • UNIX/Linux Administration
  • Virtual Private Network technologies, (Cisco, Juniper)



Ace Info Solutions is an Equal Opportunity Employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, genetics, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.