AceInfo Solutions, Inc.

Senior IT/Project Specialist

US-CO-Fort Collins
Type
Regular Full-Time
Clearance
Public Trust Or ability to obtain a Public Trust

Overview

Ace Info Solutions, Inc. (AceInfo) is a leading Federal contractor with a focused vision: empower our clients, challenge our employees, and grow our business. Founded in December 2000, we are deeply committed to ensuring quality and customer satisfaction. We have a mature corporate infrastructure, strong management, and quality practices. AceInfo is a trusted IT partner to the Federal Government, and we help various agencies transform and strengthen their processes, operations, infrastructures, and security practices to help them further their critical missions.

For over 15 years, we have successfully managed large and significant Federal programs. We have proven experience prioritizing client satisfaction, project quality, and providing innovative, cost-effective solutions to Federal clients.

AceInfo is prime on 95% of our contracts, is headquartered in Reston VA, and has geographically dispersed office locations throughout the country, to include: Kearneysville, WV; Chesapeake, VA; Fort Collins, CO; Boulder, CO; Quantico, VA; Kansas City, MO; Bowie, MD; multiple Washington, DC Metropolitan locations, and project presence in 23 states in all time zones. We offer excellent benefits and salary packages including free medical/dental/life insurance premiums for staff members. We offer relocation assistance for internal employees and external candidates, within 50 miles (minimum) of work location. We do not offer assistance for relocation and housing for internship positions.

 

AceInfo is currently seeking a Senior IT Project Speicalist to support our upcoming federal project in Washington, DC.

 

 

Overview:

 

The Program will provide End User Support and strategic Division Level Support for the Technical Support Division, for numerous Federal Agencies and Groups. These efforts will aid in providing overall project management support, coordination, and outreach/communication between the Technical Support Division (TSD) Division level management and TSD employees as well as other Client Technology Services (CTS) Divisions and Customers. The staff will effectively administer, manage, and perform duties and responsibilities as required by the Government. The staff will be performing work as required to accomplish IT End User Services and Support. The staff is responsible for all applicable directives, orders, regulations, specifications, etc. provided by the Government in support; and will be principally performed at locations in the following Geographic Site Locations; St. Louis, MO; Kansas City, MO; Beltsville, MD; Washington, DC and Ft. Collins, CO.

Responsibilities

  • Provides project management support and guidance to TSD management team (leadership), and enterprise level project and operations management expertise
  • Serves as the RAM Module Data Steward, providing overall guidance and ensuring the overall integrity of data
  • Integrates overall TSD schedule and milestones utilizing multiple project management tools (i.e., MS Project, Milestones Professional, Deployment Plan template, and other tools as required)
  • Identifies and tracks key milestones and critical issues that impact success and action items associated with TSD issues and activities which ultimately impact service delivery
  • Provides daily support and coordination of TSD projects with other CTS Divisions, SCA offices, and TSD IT personnel
  • Performs daily support and coordination of the TSD SharePoint web site
  • Prepares regular plans, documents, and reports related to the status of TSD activities
  • Generates reports and performs data analysis from RAM Inventory data
  • Tracks and verifies the receipt of large-volume equipment procurements
  • Provides guidance to other team members as required
  • Provide training to TSD staff on RAM Module inventory application and TSD inventory processes.
  • Manages the Remedy work order queue for TSD-Internal and TSD-ADM
  • Take ownership of escalated problems to full resolution
  • Review and utilize CTS documentation in the form of Newsflashes, Standard Operating Procedures, Knowledge Management Articles and manuals, gathers statistical information on customer problems and solutions
  • Interface with other levels of support, such as network administrators and other information technology specialists and act as Owner of issue whom works between and with Tier-2 or Tier-3 and on behalf of the Customer

Qualifications

  • Bachelor’s degree in IT related field
  • 6+ years of Service Desk, Helpdesk Support and Remote support
  • Experience in managing IT support issues
  • Expert with Windows client operating systems (i.e. Windows 7, Windows 10)
  • Experience in managing and performing support of end user hardware, software and technologies
  • Experience with direct end user customer service and interaction
  • Experience reviewing ticket data and identifying trends for corrective action
  • Experience working with enterprise IT ticketing tool, preferably with Remedy
  • Experience working in IT support federal contracting environment
  • Experience supervising professionals who are located remotely across the country
  • Good analytical and problem solving skills

 

Technical Skills Required/Technologies:

  • Knowledge and proficiency in overall asset management for a Large Organization including serving as Data Steward for Remedy Asset Management
  • Remedy Change Request Queue Management
  • Microsoft SharePoint/Microsoft SharePoint Applications
  • Remedy Asset and Change Management Consoles
  • Deployment Management and Tracking for international hardware and software deployments
  • Providing Asset Management Training to TSD Staff nationwide
  • Facilitates and Manages Large/Bulk TSD Procurements through the Remedy System
  • Technical writing and publishing services for CTS managed documentation
  • Change Manager services and documentation control for all CTS documentation and SOP`s
  • Asset management system administration

 

Additional Information:

  • Candidate must have an Active Public Trust or the ability to obtain a Public Trust from the Federal Government

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed