AceInfo Solutions, Inc.

Returning Candidate?

Enterprise Project Manager

Enterprise Project Manager

Job Location 
US-MO-Kansas City, MO
Regular Full-Time
Position Duration 
Public Trust Or ability to obtain a Public Trust

More information about this job


Ace Info Solutions, Inc. (AceInfo) is a leading Federal contractor with a focused vision: empower our clients, challenge our employees, and grow our business. Founded in December 2000, we are deeply committed to ensuring quality and customer satisfaction. We have a mature corporate infrastructure, strong management, and quality practices. AceInfo is a trusted IT partner to the Federal Government, and we help various agencies transform and strengthen their processes, operations, infrastructures, and security practices to help them further their critical missions.

For over 15 years, we have successfully managed large and significant Federal programs. We have proven experience prioritizing client satisfaction, project quality, and providing innovative, cost-effective solutions to Federal clients.

AceInfo is prime on 95% of our contracts, is headquartered in Reston VA, and has geographically dispersed office locations throughout the country, to include: Kearneysville, WV; Chesapeake, VA; Fort Collins, CO; Boulder, CO; Quantico, VA; Kansas City, MO; Bowie, MD; multiple Washington, DC Metropolitan locations, and project presence in 23 states in all time zones. We offer excellent benefits and salary packages including free medical/dental/life insurance premiums for staff members. We offer relocation assistance for internal employees and external candidates, within 50 miles (minimum) of work location. We do not offer assistance for relocation and housing for internship positions.


AceInfo is currently seeking a Enterprise Project Manager to support our upcoming federal project in Kansas City, MO





The Program will provide End User Support and strategic Division Level Support for the Technical Support Division, for numerous Federal Agencies and Groups. These efforts will aid in providing overall project management support, coordination, and outreach/communication between the Technical Support Division (TSD) Division level management and TSD employees as well as other Client Technology Services (CTS) Divisions and Customers. The staff will effectively administer, manage, and perform duties and responsibilities as required by the Government. The staff will be performing work as required to accomplish IT End User Services and Support. The staff is responsible for all applicable directives, orders, regulations, specifications, etc. provided by the Government in support; and will be principally performed at locations in the following Geographic Site Locations; St. Louis, MO; Kansas City, MO; Beltsville, MD; Washington, DC and Ft. Collins, CO.


Provide subject matter expertise in the area of IT project and operations management, strategic planning, and organizational needs and requirements development facilitation support to the Customer including, but not limited to, the following activities:

  • Lead and participate in teams working on large complex projects; applying expertise to all phases of Initiation, Planning, Control, Execution, and Close-Out
  • Conduct organizational capabilities, needs and requirements analysis and development activities
  • Translate customer requirements into formal agreements and plans to culminate in customer acceptance or results
  • Conduct enterprise strategic and project planning that addresses business results, best practices, and lessons learned
  • Create concepts of operations, operation and maintenance plans, and other policy and procedural documents as may be necessary
  • Create and execute project work plans and revise as appropriate to meet changing needs and requirements
  • Support the day-to-day operational aspects and scope of IT projects
  • Effectively apply Customer’s methodology and enforce project standards
  • Prepare for project reviews and quality assurance procedures
  • Ensure project and operational documents are complete, current, and stored appropriately
  • Receive and document customer requests pertaining to projects and special projects as designated by the management
  • Forward documented customer requests to appropriate technical staff
  • Gather information on the Customer’s data, applications, operations, designs, architectures and deployment plans



  • Bachelor’s degree in IT related field
  • 10+ years of IT related experience
  • 6+ years of enterprise project management IT project and operations management, strategic planning, and organizational needs and requirements development facilitation support
  • Expert with Windows client operating systems (i.e. Windows 7, Windows 10)
  • Experience with direct end user customer service and interaction
  • Experience reviewing ticket data and identifying trends for corrective action
  • Experience working with enterprise IT ticketing tool, preferably with Remedy
  • Experience working in IT support federal contracting environment
  • Experience supervising professionals who are located remotely across the country
  • Good analytical and problem solving skills

Technical Skills Required/Technologies:

  • Knowledge and proficiency in overall asset management for a Large Organization including serving as Data Steward for Remedy Asset Management
  • Remedy Change Request Queue Management
  • Microsoft SharePoint/Microsoft SharePoint Applications
  • Remedy Asset and Change Management Consoles
  • Deployment Management and Tracking for international hardware and software deployments
  • Providing Asset Management Training to TSD Staff nationwide
  • Facilitates and Manages Large/Bulk TSD Procurements through the Remedy System
  • Technical writing and publishing services for CTS managed documentation
  • Change Manager services and documentation control for all documentation and SOP`s
  • Asset management system administration
  • Overall asset management program management
  • Asset Management Training to the Staff nationwide
  • Technical writing and publishing services for CTS managed documentation
  • Documentation Change Control for all documentation and SOP`s
  • Meeting documentation/minutes management & support for the business
  • Project management, administrative and task coordination for both local and enterprise projects
  • Pilot and project roll-out coordination and oversight
  • Customer relations management coordination
  • Serving as liaison for other Government vendors performing and delivering projects and services
  • Facilitation of Meetings and workgroups including documentation such as charters, agendas, action items, assignments and minutes
  • Creating and publishing Microsoft Office Suite documentation
  • Creating and publishing Microsoft Visio diagrams
  • Creating and publishing Microsoft Project plans
  • Use and Management support of exclusive Government Deployment Plans used in tracking Service Level Agreements for CTS`s customers
  • Providing Enterprise Project and Operations Management contract support in the area of IT project and operations. management, strategic planning, and organizational needs and requirements development facilitation support


Additional Information:

  • Candidate must have an Active Public Trust or the ability to obtain a Public Trust from the Federal Government

Ace Info Solutions is an Equal Opportunity Employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, genetics, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.