AceInfo Solutions, Inc.

  • IT Incident Manager - Tier II Shift Lead

    Job Location
    Regular Full-Time
    Ability to obtain a SECRET or currently hold a SECRET clearance
  • Overview

    Ace Info Solutions, Inc. (AceInfo) is a mid-size federal contracting firm with a focused vision: empower our clients, challenge our employees, and grow our business. Founded in December 2000, and employs over 550 professionals. We have a deep commitment to ensuring quality and customer satisfaction with a mature corporate infrastructure, strong management and quality practices. AceInfo is prime on 95% of our contracts, is headquartered in Reston VA, and has geographically dispersed office locations throughout the country, to include: Kearneysville, WV; Chesapeake, VA; Fort Collins, CO; Boulder, CO; Quantico, VA; Kansas City, MO; Bowie, MD; multiple Washington, DC Metropolitan locations, and project presence in 23 states in all time zones. We offer excellent benefits and salary packages including free medical/dental/life insurance premiums for staff members.


    AceInfo does provide relocation for internal employees and external candidates, within 50 miles (minimum) of work location. 



    AceInfo is currently seeking an IT Incident Manager - Tier II shift Lead to support our upcoming federal project, in Washington, DC.  


    Program Overview: 


    The Program enables the sharing of information across the organization’s components’ Partners and other Government Agencies to include shared internet, intranet, and extranet services. Program and Project Management, Enterprise Architecture and Engineering, Engineering Operational Support (Tier II and Tier III support level,) and the Enterprise Operations Center (Tier I support level). The Program and Project Management functional area is responsible for the performance of the program and project management support, program and project reporting activities, project artifact development, artifact organization and configuration management. The Engineering Operational Tier II-III Support functional area is responsible for the operations, maintenance, management, change request management, and break-fix of the network infrastructure. The Enterprise Operations Center functional area is responsible for the continuous (24 hours, 365 days a year) monitoring, analysis, restoration, troubleshooting, escalation, coordination, and reporting of operational information concerning infrastructure.


    • Secure networks and systems 24x7x365 through proactive execution of risk mitigation and remediation activities for known and discovered security issues and threats
    • Maintain data integrity through the prevention of data deletion, alteration, theft, or fraud on Information Systems
    • Sustain continuous business operations and IT service delivery through the implementation of a strategic and effective security posture
    • Comply and adapt to Government and DHS regulations, policies, guidelines, and best practices in order to meet and exceed security requirements
    • Increase public security awareness by delivering quality training, timely notifications and alerts, and spread the importance of security through a variety of communication platforms and mediums 


    Minimum Requirements:

    • Bachelor’s Degree in Computer Science, Information Sciences, Telecommunications, or Electrical Engineering.
    • Cisco Network Associate Certification (CCNA)
    • 5+ years routing/switching experience in an engineering support capacity in WAN networks
    • Experience with ServiceNow, System Administration



    Ace Info Solutions is an Equal Opportunity Employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, genetics, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


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