AceInfo Solutions, Inc.

Systems Administrator I

Regular Full-Time
Public Trust Or ability to obtain a Public Trust


Ace Info Solutions, Inc. (AceInfo) is a leading Federal contractor with a focused vision: empower our clients, challenge our employees, and grow our business. Founded in December 2000, we are deeply committed to ensuring quality and customer satisfaction. We have a mature corporate infrastructure, strong management, and quality practices. AceInfo is a trusted IT partner to the Federal Government, and we help various agencies transform and strengthen their processes, operations, infrastructures, and security practices to help them further their critical missions.

For over 15 years, we have successfully managed large and significant Federal programs. We have proven experience prioritizing client satisfaction, project quality, and providing innovative, cost-effective solutions to Federal clients.

AceInfo is prime on 95% of our contracts, is headquartered in Reston VA, and has geographically dispersed office locations throughout the country, to include: Kearneysville, WV; Chesapeake, VA; Fort Collins, CO; Boulder, CO; Quantico, VA; Kansas City, MO; Bowie, MD; multiple Washington, DC Metropolitan locations, and project presence in 23 states in all time zones. We offer excellent benefits and salary packages including free medical/dental/life insurance premiums for staff members. We offer relocation assistance for internal employees and external candidates, within 50 miles (minimum) of work location. We do not offer assistance for relocation and housing for internship positions.



AceInfo is currently seeking a Systems Administrator I to support our federal project in Kearneysville, WV.



Project Overview:


Position Description:


The Development Workstation Software Package Management System Administrator is expected to have a thorough understanding of the components that must be in place in order to create and deploy software packages to the Standard Workstation. This includes the software requirements and dependencies, security posture, and help desk ticket management. Knowledge will be gained from customer communication, by closely working with the LCCB/ITCCB, system developers, DBAs, and SAs, as well as through the evaluation and testing of the respective system software developer packages. 


The SA is expected to have technical knowledge of BMC Remedy Action/Request Tool, System Center Configuration Manager (SCCM) or other software deployment automation tools and be capable of executing independent and team tasks as assigned.  The SA must be a team player and willing to interact with other people at all levels throughout the organization. The SA must possess the ability to identify and troubleshoot hardware and software issues as they relate to workstation software package installs. 


  • Engineer, manage and support automated desktop software deployment to OSC development workstations and other user workstations based on LCCB approved baseline packages.
  • Provide patch management and installation of new versions. 
  • Provide removal of software that is no longer required or licensed.
  • Troubleshoot application install and patch issues associated with the automated desktop software deployment process.
  • Technical Support for the desktop software packages/installs including responding to Help Desk tickets and working with users to resolve issues
  • Perform daily system log reviews to check install status and troubleshoot accordingly
  • Plan, communicate, and test to include desktop software upgrades, security updates, and patching
  • Research and investigate problems and develop viable solutions; communicate recommendations clearly and effectively to the team  
  • Provide technical input for policies and procedures and maintain associated documentation
  • Develop and maintain accurate documentation of desktop software process
  • Adhere to Change/Configuration Management procedures and policies
  • Develop, post, and maintain web pages or documentation for distribution of information
  • Assist PM in gathering system metrics for reporting purposes


Required Education

  • Bachelor’s degree in Computer Science, IT Engineering or related degree program or sufficient technical experience to substitute for the formal education requirement.
  • Candidate must have or will be required to obtain Security+ certification within 3 months of start date.

Required Experience

  • 1-4+ years of IT engineering experience supporting projects and systems of similar size, scope and technical complexity to those supported under this contract.

Required Knowledge, Skills and Abilities

  • Experience with the BMC Remedy Action/Request Tool, System Center Configuration Manager (SCCM) or other software deployment automation tools
  • Experience with PowerShell or similar scripting tools for assistance with software installation/deployment automation
  • Working knowledge of Windows Operating Systems
  • Ability to work well in a team environment, promote customer service, and handle complex technical issues
  • Strong attention to detail and interpersonal skills
  • Ability to clearly, accurately, and concisely communicate technical information in both oral and written formats
  • Ability to participate on 24x7 on-call team (rotating schedule).
  • Proficiency with the Microsoft Suite of tools (Word, Excel, Project, Power Point, etc).
  • Ability to learn new tools quickly
  • Strong customer service and consultation skills
  • Must be flexible, intuitive and self-motivated
  • Work hours are consistent but occasional ad hoc requirements necessitate flexible hours


Beneficial Knowledge, Skills and Abilities

  • Familiarity with software procurements, including maintenance and licensing of those items
  • Familiarity with ITIL v3 Framework
  • Existing knowledge of USCG Business and Support systems is highly desirable.
  • Experience with server hardening and security implementation strategies
  • Knowledge of Microsoft SQL Server
  • Familiarity with DOD STIG requirements



Additional Requirement:

U.S. Citizen is required for the position. Candidate must successfull pass a Federal Background Investigation. 



Ace Info Solutions is an Equal Opportunity Employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.


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