AceInfo Solutions, Inc.

Computer Operator Level I

US-WV-Kearneysville
Type
Regular Full-Time
Clearance
Ability to successfully pass a DHS NACI

Overview

Ace Info Solutions, Inc. (AceInfo) is a mid-size federal contracting firm with a focused vision: empower our clients, challenge our employees, and grow our business. Founded in December 2000, and employs over 700 professionals. We have a deep commitment to ensuring quality and customer satisfaction with a mature corporate infrastructure, strong management and quality practices. AceInfo is prime on 95% of our contracts, is headquartered in Reston VA, and has geographically dispersed office locations throughout the country, to include: Kearneysville, WV; Chesapeake, VA; Fort Collins, CO; Boulder, CO; Quantico, VA; Kansas City, MO; Bowie, MD; multiple Washington, DC Metropolitan locations, and project presence in 23 states in all time zones. We offer excellent benefits and salary packages including free medical/dental/life insurance premiums for staff members.

 

AceInfo does provide relocation for internal employees and external candidates, within 50 miles (minimum) of work location. 

 

 

AceInfo is currently seeking a Systems Operator I to support our federal project, in Kearneysville, WV. This position requires applicants to successfully complete the security application process with the intent of gaining a NACI, prior to starting.

 

Project Overvirew:

All services are provided in a 24x7x365 shift environment and in brief consist of the following items:

  • Data processing of Automated Mutual Vessel Emergency Response (AMVER) message traffic.
  • Data processing of Ship Arrival Notification System (SANS) message traffic.
  • Internal quality control functions.
  • Tier 3 application support for USCG, CBP, DHS and maritime industry personnel.
  • Tier 3 maritime regulatory customer support.
  • Network, System and Data floor monitoring, event management and logging services.
  • Other duties as assigned.

 

Position Description:

This is a full-time position in a 24x7 environment, and requires employees to work various shifts, holidays, weekends and occasional overtime.  Candidate must be flexible, intuitive, self-motivated, and demonstrate advanced interpersonal skills.  Candidate must work well both alone and in a highly structured team environment. The successful candidate is goal oriented, highly productive and projects a strong professional image.  Initial shift assignment expected to be 3rd shift after completion of training.

Responsibilities

  • Analyze and enter message traffic from shipping interests concerning vessel travel to U.S. ports and world-wide.
  • Validate vessel information entered into the databases.
  • Interface with government and vessel customers.
  • Provide technical and non-technical customer support services.
  • Provide alarm response and notification support duties.
  • Perform logging of daily events and other administrative functions.
  • Perform other duties as assigned.

 

Qualifications

Required Education

  • Minimum Associates Degree, preferably in an IT field, or equivalent work experience. 
  • Security+ certification or able to obtain within 3 months of employment start date.

 

Required Knowledge, Skills and Abilities

  • Excellent computer skills and the ability to create high-value deliverables
  • Strong interpersonal skills and ability to work within a team environment
  • Self starter who can “think ahead”
  • Clear understanding of application support requirements
  • Proficiency with the MS Office tool suite
  • Effective communication skills (oral and written)
  • Strong customer service skills
  • Ability to type; to include while on the telephone
  • Able to meet requirements of System specific training that is provided on site.

 

Beneficial Knowledge, Skills and Abilities

 

  • Familiarity working in an Active Directory environment
  • Familiarity working with Windows Server 2008R2 and Windows Server 2012.
  • Experience with the BMC Remedy Action/Request Tool
  • Experience with either or both the AMVER and SANS applications
  • Experience with the NimSoft or other monitoring systems
  • Use of the Deltek time keeping system
  • Familiarity with ITIL v3 Framework
  • Existing knowledge of USCG Business and Support systems is highly desirable
  • Technical customer support / help desk experience
  • Proficiency in data entry 

 

Additional Information

This position requires applicants to successfully complete the security application process with the intent of gaining a NACI, prior to starting.

 

 

 

 

Ace Info Solutions is an Equal Opportunity Employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.


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