AceInfo Solutions, Inc.

Infrastructure Service Delivery Manager

US-MD-Suitland
Type
Regular Full-Time
Clearance
Public Trust Or ability to obtain a Public Trust

Overview

 

Ace Info Solutions, Inc. (AceInfo) is a leading Federal contractor with a focused vision: empower our clients, challenge our employees, and grow our business. Founded in December 2000, we are deeply committed to ensuring quality and customer satisfaction. We have a mature corporate infrastructure, strong management, and quality practices. AceInfo is a trusted IT partner to the Federal Government, and we help various agencies transform and strengthen their processes, operations, infrastructures, and security practices to help them further their critical missions.

For over 15 years, we have successfully managed large and significant Federal programs. We have proven experience prioritizing client satisfaction, project quality, and providing innovative, cost-effective solutions to Federal clients.

AceInfo is prime on 95% of our contracts, is headquartered in Reston VA, and has geographically dispersed office locations throughout the country, to include: Kearneysville, WV; Chesapeake, VA; Fort Collins, CO; Boulder, CO; Quantico, VA; Kansas City, MO; Bowie, MD; multiple Washington, DC Metropolitan locations, and project presence in 23 states in all time zones. We offer excellent benefits and salary packages including free medical/dental/life insurance premiums for staff members. We offer relocation assistance for internal employees and external candidates, within 50 miles (minimum) of work location. We do not offer assistance for relocation and housing for internship positions.

 

 

 

AceInfo is currently seeking a Infrastructure Service Delivery Manager to support our federal project, in Suitland, MD.

 

 

The program provides support for the IT services management branch within our Government customers IT Directorate. We provide support to customers requesting infrastructure resources (primarily servers and storage) to support applications and programs.  The team strives to ensure that technological solutions meet the demands of our customers, while complying with changes in IT infrastructure, security requirements and government mandates. 

 

We are currently seeking an experienced, results-driven individual with a focus on Data Center services in an Infrastructure as a Service (IaaS) environment. We are looking for someone to join our Customer Requirements Management (CRM) team to help customers meet their IT requirements.  This role includes the coordination with IT customers, Project Managers, and industry leaders to obtain timely and cost effective Infrastructure Services (Compute and Storage).  CRMs are the single POC for managing and tracking the customer’s CSvD managed infrastructure services. Individuals work to gather requirements, coordinate the deployment of infrastructure services (Compute and Storage), and support the full design to deployment lifecycle.  Duties include; developing cost models, gathering requirements, and aligning business needs to IT standards.  It is the goal of the CRM to turn requirements into secure technology-based solutions as efficiently as possible.
  

 

 

 

Responsibilities

  • IT Project management experience (to include scheduling, risk/issue management, and exposure to earned value management)
  • Experience with Operations, Service Delivery and Procurement
  • Compute and Storage Lifecycle (Procurement to Decommission)
  • Change Management
  • Cost Modeling and Budgeting (ROM & Customer Agreements)
  • Planning and Tracking
  • Issue Escalation (For many Managed Services)
  • Strong presentation and facilitation skills (Comfortable interacting with clients/customers on a daily basis)
  • Good Writing Skills - Comfortable writing and documenting technical requirements 

Qualifications

Candidate must have the following knowledge, experience, and abilities:

  • Must have 5+ years of Project Management or operations support experience
  • Microsoft Office, PowerPoint, Excel, Word
  • Exposer to Service Delivery including Enterprise Data Center Operations and Architecture
  • Familiar with Change Management tools (Remedy, Service Now)
  • Able to perform analysis using MS Excel
  • Create and manage customer diagrams using Visio and MS PowerPoint
  •  

Security Requirements:

  • Candidate must be a U.S. Citizen and able to pass a Public Trust Assessment

 

Place of Performance:

  • Suitland Federal Center – Suitland MD

 

Ace Info Solutions is an Equal Opportunity Employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.


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