AceInfo Solutions, Inc.

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Deputy Program Manager

Deputy Program Manager

Job Location 
US-MD-Bowie
Type 
Regular Full-Time
Position Duration 
Fulll time
Clearance 
Public Trust Or ability to obtain a Public Trust

More information about this job

Overview

 

Ace Info Solutions, Inc. (AceInfo) is a leading Federal contractor with a focused vision: empower our clients, challenge our employees, and grow our business. Founded in December 2000, we are deeply committed to ensuring quality and customer satisfaction. We have a mature corporate infrastructure, strong management, and quality practices. AceInfo is a trusted IT partner to the Federal Government, and we help various agencies transform and strengthen their processes, operations, infrastructures, and security practices to help them further their critical missions.

For over 15 years, we have successfully managed large and significant Federal programs. We have proven experience prioritizing client satisfaction, project quality, and providing innovative, cost-effective solutions to Federal clients.

AceInfo is prime on 95% of our contracts, is headquartered in Reston VA, and has geographically dispersed office locations throughout the country, to include: Kearneysville, WV; Chesapeake, VA; Fort Collins, CO; Boulder, CO; Quantico, VA; Kansas City, MO; Bowie, MD; multiple Washington, DC Metropolitan locations, and project presence in 23 states in all time zones. We offer excellent benefits and salary packages including free medical/dental/life insurance premiums for staff members. We offer relocation assistance for internal employees and external candidates, within 50 miles (minimum) of work location. We do not offer assistance for relocation and housing for internship positions.

 

 

 

AceInfo is currently seeking a Deputy Program Manager to support our federal project, in Bowie, MD.

 

 

 

 

 

Responsibilities

 

The Deputy Program Manager will manage a team and Projects responsible for servers, storage, virtualization, monitoring, patching, data backup and recovery of critical government systems.

 

Responsibilities:

  • Directs and prioritizes the work load of infrastructure personnel.
  • Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions.
  • Meets with customer to define requirements for services and present cost-effective technical solutions.
  • Manages information technology vendor relationships.
  • Works with corporate staff for administrative duties and staffing.
  • Serves as a technical subject matter expert for senior management and other staff.
  • Experience with IT infrastructure, networking and Data Center projects.
  • Leads and manages projects throughout the entire project lifecycle from inception through deployment and closing.
  • Controls and monitors project budget, scope, schedule, progress, and risks including timely communication to internal and external project stakeholders. Provides weekly dashboards/status reports per PMO requirements.
  • Aligns IT technologies to complement and support the operation of the business.
  • Prioritizes and manages IT requests.
  • Drives alignment of the application/domain roadmap with the overall IT roadmap.
  • Supports the preparation of cost/effort estimates for internal and external work.
  • Manages day to day IT operations.
  • Ensures IT systems are security compliant with most recent FISMA, NIST and other security standards.

 

Qualifications

 

Candidate must have the following knowledge, experience, and abilities:

  • Excellent track record of organizing and leading teams to deliver exceptional customer service – will lead a team of 100+people.
  • 10+ years of experience managing IT service delivery in an enterprise class environment and Project Management.
  • Must be experienced supporting a large Data Center.
  • Able to develop a positive, supportive, team oriented work environment.
  • Able to develop and continuously improve operational processes and practices.
  • Experience with troubleshooting and resolving technical issues for end-users, problem ticket escalation, and proactive service/support.
  • Ability to provide coaching, technical guidance and training to team members.
  • Ability to guide the team and directly assist in developing standard operating procedures (SOPs), work instructions, policies and procedures.
  • Ability to oversee multiple projects and teams to meet project milestones, schedules, and scope in alliance with best practices.
  • Ability to facilitate requirements gathering sessions and document requirements, including validating requirements with stakeholders

Required Technical Skills / Experience:

  • Excellent oral and written communication skills.
  • Bachelor’s Degree in Computer Science/Engineering/ Information Systems or related discipline.
  • Must be PMI PMP, ITIL certified.
  • Must have experience working with Federal Government

 

 

Security Requirements:

  • Candidate must be a U.S. Citizen and able to pass a Public Trust Assessment

 

Place of Performance:

  • Bowie Computer Center – Bowie, MD  

Other Skills / Experience:

  • Leadership
  • Conflict Management
  • Decision-Making
  • People Management
  • Dependable
  • Reporting Skills
  • Deadline-Oriented
  • Critical Thinking and Problem Solving Skills
  • Planning and Organizing
  • Communication Skills
  • Persuasiveness
  • Influencing and Leading
  • Delegation
  • Team Work
  • Adaptability
  • Stress Tolerance

 

 

 

 

 

 

Ace Info Solutions is an Equal Opportunity Employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, genetics, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.