AceInfo Solutions, Inc.

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IT Help Desk Intern

IT Help Desk Intern

Job Location 
Intern (Part Time)
Position Duration 
Public Trust Or ability to obtain a Public Trust

More information about this job


Ace Info Solutions, Inc. (AceInfo) is a leading Federal contractor with a focused vision: empower our clients, challenge our employees, and grow our business. Founded in December 2000, we are deeply committed to ensuring quality and customer satisfaction. We have a mature corporate infrastructure, strong management, and quality practices. AceInfo is a trusted IT partner to the Federal Government, and we help various agencies transform and strengthen their processes, operations, infrastructures, and security practices to help them further their critical missions.

For over 15 years, we have successfully managed large and significant Federal programs. We have proven experience prioritizing client satisfaction, project quality, and providing innovative, cost-effective solutions to Federal clients.

AceInfo is prime on 95% of our contracts, is headquartered in Reston VA, and has geographically dispersed office locations throughout the country, to include: Kearneysville, WV; Chesapeake, VA; Fort Collins, CO; Boulder, CO; Quantico, VA; Kansas City, MO; Bowie, MD; multiple Washington, DC Metropolitan locations, and project presence in 23 states in all time zones. We offer excellent benefits and salary packages including free medical/dental/life insurance premiums for staff members. We offer relocation assistance for internal employees and external candidates, within 50 miles (minimum) of work location. We do not offer assistance for relocation and housing for internship positions.



AceInfo is currently seeking a IT Help Desk Intern at our headquarters in Reston. Candidates for this position should be able to work either the 2:00-5:00 or 3:00 to 6:00 shift for a total of 15 hours per week



Position Description: 



• Responsible for resolving level 1 helpdesk calls
• Creatively handling tickets and escalations as needed. Correctly closing all tickets with documentation
• Tracking all inventory down to the last system


• Must be a likely candidate to be eligible for public trust
• Experience in some customer focused, technical helpdesk, capacity a bonus

• Must be working towards an Associate's or Bachelor's degree in an IT-related field 


• A+ cert, not required but interested in obtaining


Additional Requirement:


Candidate must successfully pass a Federal Background Investigation. 



Ace Info Solutions is an Equal Opportunity Employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, genetics, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.