AceInfo Solutions, Inc.

  • Program Manager

    Job Location
    US-DC-Washington
    Type
    Regular Full-Time
    Clearance
    Secret
  • Overview

    Ace Info Solutions, Inc. (AceInfo) is a leading Federal contractor with a focused vision: empower our clients, challenge our employees, and grow our business. Founded in December 2000, we are deeply committed to ensuring quality and customer satisfaction. We have a mature corporate infrastructure, strong management, and quality practices. AceInfo is a trusted IT partner to the Federal Government, and we help various agencies transform and strengthen their processes, operations, infrastructures, and security practices to help them further their critical missions.

    For over 15 years, we have successfully managed large and significant Federal programs. We have proven experience prioritizing client satisfaction, project quality, and providing innovative, cost-effective solutions to Federal clients.

    AceInfo is prime on 95% of our contracts, is headquartered in Reston VA, and has geographically dispersed office locations throughout the country, to include: Kearneysville, WV; Chesapeake, VA; Fort Collins, CO; Boulder, CO; Quantico, VA; Kansas City, MO; Bowie, MD; multiple Washington, DC Metropolitan locations, and project presence in 23 states in all time zones. We offer excellent benefits and salary packages including free medical/dental/life insurance premiums for staff members. We offer relocation assistance for internal employees and external candidates, within 50 miles (minimum) of work location. We do not offer assistance for relocation and housing for internship positions.

     

    AceInfo is currently seeking a Program Manager to support our federal project in Washington, D.C. 

     

     

    Position Description:

     

    AceInfo is currently seeking a Program Manager who shall act as liaison between the contractor and the Government to address any issues that may arise during the performance of this contract. Directs all activities related to Help Desk, Systems Administration, Systems Engineering, Systems Operations, Network Engineering, and Software Engineering support. 

     

    Responsibilities

    • Serving as liaison and point of escalation between engineer contractors and Federal Program staff.
    • Review, manages overall contract performance in regards to specific task orders or projects and provide hands-on Tier III technical assistance to the Help Desk.
    • Ensure technical solutions and schedules are implemented in a timely manner and to high standards.
    • Ensure exceptional Helpdesk Customer Service.
    • Demonstrate core competency in strategic thinking and leadership with strong abilities in relationship management and processes. 
    • Understand the Information Technology Division (ITD) systems, development methodologies, programming techniques and strategies, and Government business practices.
    • Manage upgrading legacy systems as well as developing and implementing applications using new and emerging technologies (eg: Xceedium, Solarwinds, VoIP, Remedy as a Service, etc).
    • Providing strong analytical and product management skills, including a thorough understanding of how to interpret customer business and functional needs and translate them into application and operational requirements.
    • Conduct weekly (or as needed) meetings with Engineers, Help Desk staff and customer. Responsible for demonstrating leadership and management of high-performance multidiscipline teams of engineers (Tier 1,2,3) to develop and implement micro-projects and to support, manage and monitor daily O&M operations (Storage, Backup, Disaster Recovery, Servers and VMware Server Operations and Maintenance, Monitoring, Upgrades, etc.) as well as SDLC micro-projects for:
    • Unified Communications (ISDN, VoIP, Wireless, Polycomm, VTC, Cellular), Enterprise Services (Network and Systems Infrastructure) and Client Services (Help Desk support).

    Qualifications

    • Excellent track record of organizing and leading teams to deliver exceptional customer service
    • 10+ years of experience managing IT service delivery in an enterprise class environment and Project Management.
    • Able to develop a positive, supportive, team oriented work environment.
    • Able to develop and continuously improve operational processes and practices.
    • Experience with troubleshooting and resolving technical issues for end-users, problem ticket escalation, and proactive service/support.
    • Ability to provide coaching, technical guidance and training to team members.
    • Ability to guide the team and directly assist in developing standard operating procedures (SOPs), work instructions, policies and procedures.
    • Ability to oversee multiple projects and teams to meet project milestones, schedules, and scope in alliance with best practices.
    • Ability to facilitate requirements gathering sessions and document requirements, including validating requirements with stakeholders.

    Required Technical Skills:

     

    • Excellent oral and written communication skills.
    • Bachelor’s Degree in Computer Science/Engineering/ Information Systems or related discipline.
    • Must be PMI PMP, ITIL certified.
    • Must have experience working with Federal Government.

     

    Additional Requirement:

    U.S. Citizen is required for the position. An Active Secret clearance is required. 

     

     

    Ace Info Solutions is an Equal Opportunity Employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, genetics, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

     

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