AceInfo Solutions, Inc.

  • Hardware Specialist – Installation Engineer

    Job Location
    Regular Full-Time
    Public Trust Or ability to obtain a Public Trust
  • Overview

    Ace Info Solutions, Inc. (AceInfo) is a leading Federal contractor with a focused vision: empower our clients, challenge our employees, and grow our business. Founded in December 2000, we are deeply committed to ensuring quality and customer satisfaction. We have a mature corporate infrastructure, strong management, and quality practices. AceInfo is a trusted IT partner to the Federal Government, and we help various agencies transform and strengthen their processes, operations, infrastructures, and security practices to help them further their critical missions.

    For over 15 years, we have successfully managed large and significant Federal programs. We have proven experience prioritizing client satisfaction, project quality, and providing innovative, cost-effective solutions to Federal clients.

    AceInfo is prime on 95% of our contracts, is headquartered in Reston VA, and has geographically dispersed office locations throughout the country, to include: Kearneysville, WV; Chesapeake, VA; Fort Collins, CO; Boulder, CO; Quantico, VA; Kansas City, MO; Bowie, MD; multiple Washington, DC Metropolitan locations, and project presence in 23 states in all time zones. We offer excellent benefits and salary packages including free medical/dental/life insurance premiums for staff members. We offer relocation assistance for internal employees and external candidates, within 50 miles (minimum) of work location. We do not offer assistance for relocation and housing for internship positions.




    AceInfo is currently seeking a Hardware Specialist – Installation Engineer to support our federal project, in Bowie, MD.



    Project Overview:


    AceInfo Solutions, Inc. is seeking an experienced, motivated Hardware Engineer familiar with datacenter infrastructure.  We have a position open at a Federal Tier 2 Data Center to assist in the management of Enterprise level compute and storage resources as well as installation architecture, and technical hardware issues.  The candidate will work with team members who possess diverse backgrounds (systems engineering, system administration, storage engineering) and will be part of a Government contractor team working at Census Data Center in the Bowie, MD.  The candidate will have the opportunity to immerse him or herself in the ever-changing environment of innovative technologies that are key to mission of the Census Bureau.



    • Assist with GSA facility maintenance activities to ensure power and load transfer, high availability and zero-tolerance for service interruption
    • Support under-floor activity (i.e., cable installation, removal and verification)
    • Test and store cables removed from under-floor
    • Support the evaluation of quotes for system hardware configurations and software prior to submission to acquisitions
    • Submit, monitor and audit Remedy Access requests for managed space to include day-to-day access and recertification
    • Assist and/or communicate updates to notify appropriate personnel of maintenance activities and potential impacts on data center operations
    • Conduct daily walk-throughs of the facility, documenting temperature, equipment or environmental anomalies
    • Conduct accountable inventory analysis providing the status and required documents to promptly update and ensure accurate data population and maintenance of the Sunflower Property Management System, Atrium, Data Center Initiative Management (DCIM) tool and/or other asset management system(s) of record
    • Process tapes/disks for onsite media destruction; serve as destruction monitor to ensure media is destroyed according to security requirements
    • Troubleshoot workstations, printers, copiers and plotters, as required
    • Coordinate and submit associated tickets for property and personnel adds, moves and changes
    • Advise on specification requirements and limitations to help project managers identify, diagnose, frame and resolve problems and/or customer incidents
    • Coordinate and track purchase orders, invoices, shipping documents, receiving reports, warranties, life-cycle management and other data center aspects of the IT business as it relates to asset/property management
    • Ensure compliance with health and safety standards while supporting programs such as Shelter-In-Place
    • Participate in programs such as Continuity of Operations (COOP) and Disaster Recovery
    • Effective use of the data center to provide an efficient and safe working environment for employees by using best practices to manage resources, services and processes in partnership with building management
    • Provide direction/information to vendors, facility staff and service providers as required to ensure excellent coordination and execution of work with minimal disruption
    • Provide facility support for meetings and conference room reservations as needed
    • Understand customer's working environment, values, and service expectations
    • Support Space Management, Disaster Recovery, Facility Management and Property Management
    • Aid in assessing environmental, technical, capacity, physical and data center infrastructure risks
    • Prepare documents and briefing reports
    • Provide facility support for mission critical infrastructure, water, power, and cooling
    • Support space management for departmental efficiency and workforce alignment
    • Communicate with customers and Census workforce to resolve facility and property related issues


    Candidate must have the following knowledge, experience, and abilities:


    • Will have knowledge on using AutoCAD
    • Can install Cisco Network/UCS Equipment
    • Can pass a government background check


    Security Requirements:


    • Candidate must be a U.S. Citizen and able to pass a Public Trust Assessment


    Place of Performance:


    • Bowie Data Center in Bowie, MD. with some local travel to the Suitland Federal Center located 20 minutes away in Suitland MD.



    Additional Requirement:


    U.S. Citizen is required for the position. Candidate must successfully pass a Federal Background Investigation. 



    Ace Info Solutions is an Equal Opportunity Employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, genetics, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.



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