AceInfo Solutions, Inc.

  • Help Desk Specialist II

    Job Location
    Regular Full-Time
  • Overview

    AceInfo is currently seeking an enthusiastic and energetic Help Desk Specialist II to support our federal project, in Washington, D.C. 


    • Primarily responsible for answering phone and email trouble/service requests
    • Entering ticket information into the service management application (HEAT)
    • Provide first contact resolution
    • Help Desk duties include identification, isolation and resolution of issues that include VPN, Application, Telecommunication, VTC, hardware, and basic networking support
    • Customer service is the primary focus and professionalism and communications skills are required to be at the highest level

    Additional Duties Include:

    • Moving computers and workstations
    • Tracking IT assets
    • Assisting with the recording of data into spreadsheets
    • Other duties as needed


    • The skills required for this junior level position include exceptional customer service, conflict resolution, and basic IT knowledge. This is an entry-level support and troubleshooting role. The person selected for this position must be cheerful, helpful and able to work any shift from 6:30 am to 8 pm
    • IT support skills, including basic level remote troubleshooting, understanding of VPN services, printing services, basic LAN, Office and Exchange (Outlook) support
    • Must be able to assist customers with IT functions/needs and follow well-established processes
    • The person selected for this position must be cheerful, helpful and able to work any shift from 6:30 am to 8 pm




    ITIL Foundations, A+ and Nertwork+ Security+ are not required but highly desirable



    Additional Requirement:

    • U.S. Citizen is required for the position. An Active Secret clearance is required


    Company Information

    Ace Info Solutions is an Equal Opportunity Employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, disability or veteran status.


    Ace Info Solutions, Inc. (AceInfo) is a leading Federal contractor with a focused vision: empower our clients, challenge our employees, and grow our business. Founded in December 2000, we are deeply committed to ensuring quality and customer satisfaction. We have a mature corporate infrastructure, strong management, and quality practices. AceInfo is a trusted IT partner to the Federal Government, and we help various agencies transform and strengthen their processes, operations, infrastructures, and security practices to help them further their critical missions.

    For over 15 years, we have successfully managed large and significant Federal programs. We have proven experience prioritizing client satisfaction, project quality, and providing innovative, cost-effective solutions to Federal clients.

    AceInfo is prime on 95% of our contracts, is headquartered in Reston VA, and has geographically dispersed office locations throughout the country, to include: Kearneysville, WV; Chesapeake, VA; Fort Collins, CO; Boulder, CO; Quantico, VA; Kansas City, MO; Bowie, MD; multiple Washington, DC Metropolitan locations, and project presence in 23 states in all time zones. We offer excellent benefits and salary packages including free medical/dental/life insurance premiums for staff members. We offer relocation assistance for internal employees and external candidates, within 50 miles (minimum) of work location. We do not offer assistance for relocation and housing for internship positions.


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